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Learning Support Coach South Eastern Trains




Closing Date15th April, 2020


A Learning Support Coach ( LSC) role working with one of InterLearn’s biggest rail customers, Southeastern, will have responsibility for the delivery and assessment of the Apprenticeship programmes we deliver for this prestigious client. This will be carried out at a designated site(s) of Southeastern as this is typically a field-based role, and will be based at the location(s) of the Apprentice. You will be responsible for a caseload of Apprentice learners which will  include train drivers and conductors for whom you will coach, train and monitor the learning and progression throughout the duration of programme.



InterLearn is a national independent training provider operating predominantly in the Midlands, London and the South East. We mainly deliver in the manufacturing & production, transport & logistics and professional services sectors where we further specialise in the food & drink, warehousing and rail industries. We deliver various qualifications across these markets from a Level 2 supply chain operative through to a Level 5 Operations/Department Manager. One of our most popular programmes is within the rail industry, with L3 train driving and onboard services, plus team leading and management dominating the rest of our delivery. As a flexible, entrepreneurial young business, working for InterLearn brings many benefits, not least a competitive salary and overall generous remuneration package.


  • To deliver classroom-based and/or remote 1:1 sessions to Southeastern Apprentices against the respective Apprenticeship Programme and level
  • To continuously improve and update teaching resources within their remit and capabilities subject to internal quality assurance
  • To use a range of teaching and learning techniques
  • To provide Apprentices with support in the classroom and remotely on a 1:1 basis
  • To assess Apprentice achievements
  • To support and deliver functional skills English, ICT and maths at the appropriate level
  • To ensure each Apprentice is following the agreed programme and schedule
  • To actively support fellow members within the team
  • To report Apprentice issues to their Line Manager
  • To report to their Line Manager any disciplinary and/or classroom/learner management issues
  • To mentor Apprentices to achieve and learn professional skills required for the work place in line with the Apprenticeship Standard
  • To adapt delivery and assessment to meet the broad range of learning needs including the needs of those with learning difficulties and/or disabilities
  • To monitor the progress of the Apprentices within their caseload
  • To maintain appropriate tracking systems and procedures relating to quality, compliance, management and assessment in line with AO, Apprenticeship Standards, InterLearn and all other regulatory requirements
  • To ensure your compliance with business systems and procedures
  • To carry out and record regular Apprentice reviews as required
  • To maintain professional knowledge in the subject/sector specialism and models of curriculum development
  • To have effective awareness of raising attendance, retention and achievement
  • To provide a professional customer service to external and internal customers
  • To ensure that all the compliance and process requirements of funding partners are met in full
  • To carry out regular on-site reviews of materials and delivery methods with the Curriculum Lead for the subject area and report findings
  • To review Information technology and how it can be used to extend and enhance the programme
  • To perform any ad-hoc duties that the Company considers to be reasonable.
  • To be mindful of own personal safety and the safety of apprentices and colleagues in line with The Safe Guarding Policy and to report any areas for concern as appropriate
  • Attend training courses to further your personal development and knowledge
  • To embed British Values, Equality and Diversity, Employability and Health and Safety into all programme delivery
  • To provide IAG at key points within the learning journey


Key Outcomes to be measured
  • Positive Apprentice relationships (reviews and Apprentice surveys)
  • To maintain 90% retention of Apprentices
  • Delivery of all required guided learning hours for the programme in line with Learning Journey and SoW
  • Monitor the 20% off the job training
  • It is imperative that all documentation related to funding and audit requirements are 100% accurate and to ensure that all claims are made on time to the relevant funder
  • Tracking and monitoring processes will be developed and embedded to ensure data and records are accessible and accurate
  • To identify opportunities to enhance the work with our key stakeholders


  • Appropriate subject specialism qualification at level 3 or above
  • Qualified Train Driver
  • Railway background with at least 5 years’ experience
  • Ability to teach and assess at all levels of subject specialism/s required to fulfil the role
  • Relevant occupational competence
  • Hold or be willing to work towards the Level 3 Certificate in Assessing Vocational (TAQA L3). A1 D32/33 acceptable providing practice/CPD is up to date.
  • Focused on achieving outstanding retention and achievement rates
  • Overall sound educational background
  • GCSE Grade C or above English and maths
  • Be confident and comfortable supporting Functional Skills English and maths with apprentices on a 1:1 basis


  • Previous IQA experience
  • Experience of Assessing Railway qualifications to Level 3
  • The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice. D34 or V1 acceptable providing practice/CPD is up to date.  Or willingness to work towards TAQA L4.


  • Strong partnership working to drive our success
  • Good understanding and application of team work
  • Hardworking
  • Willing to take responsibility and accountability
  • Problem solver
  • Attention to detail


  • Self-starter, well-motivated and enthusiastic
  • Good time management
  • Highest levels of integrity and honesty
  • Ability to relate to young people



Operations Manager


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