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Learning Support Coach – Food & Drink Operative



LocationWembley /Feltham

Closing Date15th March, 2020

A Learning Support Coach ( LSC) will have responsibility for the delivery and assessment of the Apprenticeship programmes within their subject specialism this may include levels 3, 5 and 6.  This will be carried out at their designated site(s) as this is typically a field-based role, and will be based on the location/s of the Apprentices. They will be responsible for a caseload of Apprentice learners whom they will coach, train and monitor the learning and progression throughout the duration of programme.


  • Appropriate subject specialism qualification at level 3 or above
  • Hold or be willing to work towards the Level 3 Certificate in Assessing Vocational (TAQA L3). A1 D32/33 acceptable providing practice/CPD is up to date.
  • GCSE Grade C or above English and maths


  • Knowledge of advanced food and drink processing principles – including good manufacturing processes (GMP), multi-stage operations, standard operating procedures (SOPs), stock control and waste minimisation
  • Knowledge of advanced food and drink processing practices – including managing incidents, developing new products, implementing SOPs, routine and preventative maintenance and quality control testing
  • Previous IQA experience
  • Previous experience delivering both financial and management accounting elements
  • You will be rated as ‘excellent’ as a Trainer evidenced by learner feedback
  • The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice. D34 or V1 acceptable providing practice/CPD is up to date.  Or willingness to work towards TAQA L4.
  • Functional Skills English and maths Level 2


  • To deliver classroom-based and/or remote 1:1 sessions to Apprentices associated with their subject specialism against the Apprenticeship Programme and level
  • To continuously improve and update teaching resources within their remit and capabilities subject to internal quality assurance
  • To use a range of teaching and learning techniques
  • To provide Apprentices with support in the classroom and remotely on a 1:1 basis
  • To support and deliver functional skills English, ICT and maths at the appropriate level
  • To ensure each Apprentice is following the agreed programme and schedule
  • To actively support fellow members within the team
  • To report Apprentice issues to their Line Manager
  • To report to their Line Manager any disciplinary and/or classroom/learner management issues
  • To mentor Apprentices to achieve and learn professional skills required for the work place in line with the appropriate Apprenticeship Standard
  • To adapt delivery and assessment to meet the broad range of learning needs including the needs of those with learning difficulties and/or disabilities
  • To monitor the progress of the Apprentices within their caseload
  • To maintain appropriate tracking systems and procedures relating to quality, compliance, management and assessment in line with AO, Apprenticeship Standards, InterLearn and all other regulatory requirements
  • To ensure your compliance with business systems and procedures
  • To carry out and record regular Apprentice reviews as required
  • To maintain professional knowledge in the subject/sector specialism and models of curriculum development
  • To have effective awareness of raising attendance, retention and achievement
  • To provide a professional customer service to external and internal customers
  • To ensure that all the compliance and process requirements of funding partners are met in full
  • To carry out regular on-site reviews of materials and delivery methods with the Curriculum Lead for the subject area and report findings
  • To review Information technology and how it can be used to extend and enhance the programme
  • To perform any ad-hoc duties that the Company considers to be reasonable.
  • To be mindful of own personal safety and the safety of apprentices and colleagues in line with The Safe Guarding Policy and to report any areas for concern as appropriate
  • Attend training courses to further your personal development and knowledge
  • To embed British Values, Equality and Diversity, Employability and Health and Safety into all programme delivery
  • To provide IAG at key points within the learning journey

 Key Outcomes to be measured:

  • Positive Apprentice relationships (reviews and Apprentice surveys)
  • Level 2 achievement rate of 90%
  • To maintain 90% retention of Apprentices
  • Delivery of all required guided learning hours for the programme in line with Learning Journey and SoW
  • Monitor the 20% off the job training
  • It is imperative that all documentation related to funding and audit requirements are 100% accurate and to ensure that all claims are made on time to the relevant funder
  • Tracking and monitoring processes will be developed and embedded to ensure data and records are accessible and accurate
  • To identify opportunities to enhance the work with our key stakeholders
  • There will be a responsibility to keep CPD detail live and this will be subject to internal and external quality assurance

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