Online, at your own pace, with expert support available – and fully funded. Not everything has to have a downside or needs to cost the earth.
Unemployed and looking to develop skills in customer service?
Want to boost your job prospects ahead of the country and employers getting back on their feet? This is for you.
This course aims to develop your knowledge of the key principles of customer service, including communication techniques, different approaches for resolving problems, different organisational structures and the current sales and consumer-related legislation.
Upon completion of this course, you could progress on to other customer service courses, such as a Level 3 Certificate in Principles of Customer Service.
Specific topics covered include:
The course is fully online but with dedicated support from a tutor available throughout, if needed. Additionally, there is free online and telephone help and advice.
If you’re looking to learn more about the delivery of excellent customer service and to boost your prospects for a role which involves strong relationships with customers, then yes. Learning these skills will help you to stand out when applying for your next opportunity, gaining a vocational qualification recognised by employers.
To be eligible for a free place you must be: