Essential Customer Service Skills

Unemployed and looking to develop skills in customer service?
Want to boost your job prospects ahead of the country and employers getting back on their feet? This is for you.

What will I learn?

This course aims to develop your knowledge of the key principles of customer service, including communication techniques, different approaches for resolving problems, different organisational structures and the current sales and consumer-related legislation.

Upon completion of this course, you could progress on to other customer service courses, such as a Level 3 Certificate in Principles of Customer Service.

Specific topics covered include:

• the principles of customer service & delivery
• understanding customers
• understanding employer organisations
• understanding how to communicate with customers
• how to handle customer information
• resolving problems and delivering customer service to challenging customers
• developing customer relationships

How will I learn?

The course is fully online but with dedicated support from a tutor available throughout, if needed. Additionally, there is free online and telephone help and advice.

Is it for me?

If you’re looking to learn more about the delivery of excellent customer service and to boost your prospects for a role which involves strong relationships with customers, then yes. Learning these skills will help you to stand out when applying for your next opportunity, gaining a vocational qualification recognised by employers.

Eligibility

To be eligible for a free place you must be:

• Aged 16 or over and a resident of Worcestershire or, for those candidates living outside of Worcestershire, be aged 19 or over and live within any other region of England
• UK or EU resident of three years or longer or outside of the EU be able to provide Visa Evidence
• Unemployed or economically inactive and need help finding employment or a return to education or vocational training