Passenger Transport Operations Manager

Description

An apprenticeship that takes people where they need to go

INDUSTRY SECTORS: RAIL, BUS, COACH

DURATION: TYPICALLY 18-20 MONTHS

REVIEW PERIOD: 3 YEARS

Every day millions of people use the transport network to get to work, to see friends and family or to go on holiday. Passenger transport service managers are essential to the safe and efficient operation of this network.

They make a difference by overseeing the daily operation of the station or depot, ensuring business objectives are met and customers are able to travel safely, on time and in comfort from the beginning to the end of their chosen journey. An apprenticeship in passenger transport services is a great opportunity to acquire the skills, knowledge and behaviours that play a vital role in providing a high quality, accessible, safe and modern transport service. A career in passenger transport services allows you to follow a profession in Rail, Bus and Coach.

A passenger transport services operations manager is required to have a detailed understanding of the operational transport service, its targets and obligations, the relevant transport infrastructure and its assets. Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management. An apprenticeship in passenger transport services is your first stop to a great career in an exciting and dynamic industry.

TYPICAL JOB AREAS

Station manager, depot manager, operations manager, transport manager

ENTRY REQUIREMENTS

Employers will set their own entry requirements, but it is expected that the individuals would have worked within a supervisory role prior to undertaking this apprenticeship.

QUALIFICATIONS

Apprentices without Level 2 English and maths will need to achieve this level prior to taking their end point assessment.

THE ROUTE TO YOUR SUCCESS

The apprenticeship will cover: core knowledge and understanding, safety, quality, customer service and management skills and competence.

CORE KNOWLEDGE AND UNDERSTANDING

• SAFETY: Understand how to ensure you and your customers, contractors and stakeholders comply with relevant rules, procedures, regulations and laws and the effect of non- compliance on the business.
• QUALITY: Understand the range of products and services and how value and increased efficiency can affect commercial transport environments and how this can be improved upon.
• CUSTOMER SERVICE: Understand the diverse range of customers, contractors and stakeholders and their needs, rights and expectations. Understand how to provide an excellent service that promotes the transport industry.
• MANAGEMENT: Understand your role and responsibilities within the organisation, the wider transport network, its targets, performance measures and obligations. This could include managing a busy station and responsibility for operational performance.